Tiranga Game - Privacy Policy

Information We Collect

Account and Registration Data

When you create an account on Tiranga Game at tirangagameofficial.in.net, we collect personal details you provide directly, including your full name, email address, mobile number, date of birth, and chosen password. If you register using a social login such as Google, we receive your name, email address, and public profile picture from that provider.

Financial and Transaction Data

To facilitate deposits and withdrawals, we collect payment-related information including UPI IDs linked to services such as PhonePe, Google Pay (GPay), or BHIM, as well as bank account numbers and IFSC codes for direct bank transfers. All deposit amounts, withdrawal requests, and transaction timestamps are logged against your account. Full card numbers are never stored on our servers; any card-based payment is processed through a PCI-DSS-compliant payment gateway.

KYC and Identity Verification Data

In accordance with applicable Indian regulations, we collect government-issued identity documents, typically a PAN card for tax purposes and an Aadhaar card or valid passport for address verification, before releasing withdrawals above prescribed limits. KYC data is shared exclusively with authorised verification partners and is retained for the period mandated by law.

Usage and Device Data

Each time you access Tiranga Game, our servers automatically collect technical information including your IP address, device model, operating system, browser type, pages visited, session duration, and in-app interaction events. This data is gathered via server logs, cookies, and similar technologies and is used to maintain platform security and improve your experience.

How We Use Your Information

Service Delivery and Account Management

We use your registration and financial data to open and manage your account, authenticate your identity at login, process deposits, credit winnings, and execute UPI withdrawals to PhonePe, GPay, or BHIM-linked accounts. Transaction confirmations are dispatched to your registered mobile number or email address. Without this processing, we are unable to provide the core services of Tiranga Game.

Legal Compliance and Fraud Prevention

Indian law requires us to retain transaction records, conduct KYC verification, and report specified activities to regulatory authorities. We also apply automated analysis to detect suspicious behaviour, including account takeover attempts, bonus abuse, underage access, and potential money laundering. Any account flagged by our systems is reviewed by our compliance team before a decision is taken.

Personalisation and Marketing

Gameplay and usage data enable us to personalise game recommendations, customise promotional offers, and deliver relevant push notifications. We send marketing messages only where you have given explicit consent. You may withdraw that consent at any time through your account notification settings or by clicking the unsubscribe link included in every promotional email.

Your Rights

Access, Correction, and Erasure

Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA), you have the right to access the personal data we hold about you, request correction of inaccurate or incomplete records, and request erasure of data that is no longer necessary for the purpose for which it was collected. To exercise any of these rights, submit a written request to our privacy email. We will acknowledge and action your request within 30 days.

Data Portability and Withdrawal of Consent

You may request a copy of your personal data in a structured, machine-readable format. Where processing is based on your consent, for example, receiving marketing communications, you may withdraw that consent at any time without affecting the lawfulness of any earlier processing. Note that withdrawing consent from essential processing activities, such as KYC or payment data handling, will require closure of your Tiranga Game account.

Grievance Redressal

If you believe your privacy rights have not been upheld, you may raise a complaint with our Grievance Officer using the contact details provided below. If the matter remains unresolved, you may escalate your complaint to the Data Protection Board of India once the relevant provisions of the DPDPA are notified and in force.

Contact Us

For privacy enquiries, data access requests, or to reach our Grievance Officer, email us at [email protected]. We aim to respond to all privacy-related queries within 30 days of receipt.